Advantage and Benefits
We guides the customers through a series of menu driven options so as to allow them to retrieve the information without having to get connected to an agent at all.
All calls are answered along with an option for multiple languages.
IVR routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.
Voice mail is also provided so customers have an option to leave their queries and request for a call back.
Same number of staff can manage large number of calls
Calls and messages can be recorded, stored and distributed via emails.